Frequently Asked Questions

A list of the most common doubts among all you #MadnessLovers. If your questions are not answered here, you can always send me a private message with your queries, as noted below.
 

  •   Who is this madman I'm ordering from?

I'm Logan. I'm a simple guy with complex thoughts. I've been doing this for almost two decades in a professional manner. I call what I do "the Madness", and it represents the crazy ideas that, after a thorough process of selection, become pieces of art in the form of stories, images, relics and sounds for your enjoyment. There is a caveat though...

Back in 2017 I broke my neck. Yes, I know how that sounds. But I made it, and we're here. This has hindered my ability to work as fast as I used to, changing the creative process in many ways. But it has not changed the passion approach I take on every project that comes my way. That was just a little bit about myself for perspective. If you wish to know more about my background and approach, you can check out the About a Madman page or check out my Mission manifesto to know why I do this.

 

  •   What kind of madness do you offer?

That's an interesting list, because I...

  • write novels and illustrate them in different media.

  • design and create macramé jewelry with semiprecious stones and crystals.

  • patch together fabric to create interesting and refreshing fashion.

  • make illustrations, portraits and murals on commission.

  • create artisanal solutions for beautifying interiors and for practical uses.

  • draw storyboards for books and audiovisual projects.

  • have a web-comic accompanied by 8-bit music created through a meta-verse and decorated with NFT's.

 

As you can see, there is a lot to digest, and this is the product of years of being seduced by #theMadness. Are you seduced yet?

  •   How can I buy your madness?

Here's a nice list of market places for you to choose.

  • My Official Store: If you're looking for the crazy things I do, you can always refer to where the original illustrations and crafts are always available first.

  • The OutletIf you're looking to save a buck or two on exclusive pieces.

  • Illustrated Stories: Each book and novel page has links to all the locations where you can purchase a kindle or paperback version of it. We're talking Amazon, Barnes & Noble, Powell's, Indie Bound, Hudson Booksellers, and many more.

  • Ookami: For the music, you can always purchase our albums right here on our website, but you can listen and purchase our music from Bandcamp, Spotify, Deezer, Apple Music aka iTunes, Amazon Music, and others.

  • Prints: When it comes to prints, you can order the print from our home page, but they will be shipped and handled by the great people at Order a Print. You can order posters, t-shits, phone covers, mugs, duffle bags, acrylic blocks, metal prints and much more, however they will only ship what is available in your location, so I suggest the use of curriers if not all options are available. Note that there is a separate shopping bag for these products.

  • For the NFT's, the Blockchain handles that part.

  •   Who makes your prints?

Order a Print is a worldwide print fulfillment platform and a developer of today's most advanced online printing solutions, chosen by Thousands of Graphic Arts Professionals worldwide as their Web-to-Print Storefront. Their company has been developing “Print on Demand” sites since 2005, serving some of the world’s leading photographers, artists and print service providers. But don't take it from me, visit their website and check them out!

  •   Can I get a Customized item?

Sure you can. The first thing to do is to fill the correct form on our Customize your Madness page and from there on, You and I shall continue the conversation in a more direct way. All these messages and forms go through me, so you can rest assured that I will see your request. The response time may vary depending on demand and queue.

  •   Can I make a Custom order for something that you don't offer but it's art related?

Asking is Free :) Send me a private message through this Contact form.


 

  •   When and how will I receive my order?

Depending on what your ordered, the ETA may vary. If I'm the one managing shipping and handling, then it's a matter of how far are you from me, so it could be anywhere from same day delivery to 20 business days. I use certified mail for all my deliveries. If you have an urgency with your order, hit me up and we can find solutions together for your particular situation.

Custom orders have the sole caveat that the piece in question needs to be made, so all shipping and handling issues will be dealt with once it is ready.

The handling for finished pieces, whether custom or otherwise, is done by me. Custom packaging is created from scratch for all my craft pieces. The original illustrations are sent rolled on packaging tubes unless they already have a custom frame.

All third parties for physical goods, like Amazon, Order a Print, etc, with the exception of Storenvy, have their respective ways of shipping and handling. For more information you can refer to the third party in question.

Digital goods are provided per platform. It is customary that digital goods are provided immediately, but delays may occur due to various issues such as connectivity.

For more on the policies, visit our Shipping Policy page.

  •   How can I pay for my Custom Order?

Once the client makes an order through the provided methods, I will confirm the information with said client and a payment method will be agreed upon. No custom piece will be started before a 50% payment is received. That is to verify the payment method and to provide capital for the piece in question. Three payment methods are available for custom orders:

  • Cash: Requieres client to commit to pickup the piece once it is ready.

  • Bank Transfer: The client will be sent an email with a bank account number where the transfer must be made.

  • PayPal: The client will receive an email with a PayPal Button to click on and make the payment with credit card, debit card or PayPal transfer.


I can and will decline an order if payment is not received. Upon the 3rd payment notice, the order will be automatically canceled. After payment is received, a receipt will be sent to client through email within the following 24 hours.

  •   Can I cancel my Custom order?

Cancelations are possible but a fee will be charged depending on when.

  • 48 hours have passed since the order was made: 15% penalty.

  • 3 Days or less before due date: 30% penalty.

  • Due date before preview is sent to client: 60% penalty.

  • Once the preview is sent to client: 80% penalty.

 

To cancel your order, send an email to Logan@LoganWolfARTS.com explaining why you wish to cancel and an email from me will be sent within 24 hours with details on cancelation. If a penalty is aplicable, an new invoice or receipt will be sent with penalty and the reimbursement details, if aplicable. No returns on custom items. For more information on the policies visit our Returns and Refunds Policy page.

  •   My question is not here, What can I do?

You can always contact me directly though the Contact form on this very website, write to me at Logan@LoganWolfARTS.com if your question is "a complex one", or through my various social media outlets such as Instagram. I'm always here for all you #MadnessLovers and your mad ideas, ready to make them real. I am, of course, only human...

 
 
 
 
 
 
 
 
 
 
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